DX Monitoring & Deepest Insights, 360° Observability – GermainUX

Best Monitoring tool

Germain UX is a fantastic monitoring tool. Using this we can track the response times of millions of transactions that go through our system every day. We can track any errors on these transactions. User replay session is a fantastic feature. Germain supporting team is very responsive and knowledgeable. Highly recommend this tool for monitoring of the application

I highly recommend Germain !!

I highly recommend Germain because of its excellent user session reply feature. This feature has proven to be invaluable for troubleshooting and gaining a deep understanding of what our users are experiencing and where they encounter issues. I am thoroughly impressed with the responsiveness and dedication of the support team. They consistently strive to align their efforts with our organizational goals, which has made our collaboration seamless.”

Great Analytics Tool

GermainUX is a comprehensive data and analytics tool that far surpasses competitors in it's breadth of capabilities. The customer service is top notch and it shows in their customer retention numbers. I fully recommend this product for website or application monitoring and analytics. Give them a try!

Excellent Product with a Great Support Team

We've been using this product for years on multiple applications (including our legacy CRM). The Germain support team was incredible during our transition to SF allowing us to start full monitoring from day one. This product is perfect for monitoring your Users in real time, proactively identifying issues, and then quickly identifying root cause. The application replay feature is awesome for our support and development teams to identify what is causing errors. We can then have development lock down the ability for users to get tripped up in the future. I absolutely recommend this product.

The best...!

Germain is by far the Best monitoring and performance management system for CRM systems in the industry. It comes with bunch of features most import features that impressed us are "End user sessions replay", UX monitoring and BPM. There are many more such features...You may refer to their documentation for more details. Given their current exposure in the APM industry, I would recommend this product for every technology they support.. You may start with a POC ; as we did ; and based on your POC experience you for sure will go for Germain as your APM tool...

Easy to Use Product and Responsive Support Staff

We brought Germain monitoring software to our company about 2016 to help with monitoring our CRM installation. Germain was easy to work with and it was really quick to get setup. Since we were on the early versions of Germain software we had a lot of feature requests. Germain listened to our requests and worked them into the roadmap to build the great product we know and love today. I would highly recommend Germain software and company to anyone looking to improve their monitoring game.

Robust, fast and surprisingly easy to use

We've been using Germain for over 5 years and the product has been amazing in helping us gain great insights into the user journeys as well as identify potential bottlenecks with performance. Their application is robust, fast, and easily usable by anyone in our organization. We use Germain's user session replay feature extensively. This feature has become a crucial part of our Production support toolkit. It helps us see what the users see/experience without having to waste their valuable time to understand what they were doing when they encountered issues. It has helped us speed up our incident resolution process and assists us in proactively identifying underlying system issues. Their support team is the best! Always available to assist. They go out of their way to assist us. They have great communication skills and are always in touch with us to help us gain more insights into our application as well as automate routine monitoring tasks and custom dashboards.

Great app for application monitoring

The app has been helpful to present data from CRM application logs in session and event details format, helpful for root cause and analysis. We can setup alerts for various metrics including synthetic monitoring. Germain team has provided prompt support for various issues and helped to setup required customizations in dashboards and setup of automation for daily jobs.

Germain is a fantastic monitoring tool for our application

Germain is a fantastic tool to monitor the User's replay session for any applications like Siebel, Salesforce etc.. and you can drill down to the exact issue. It's also very useful to read the application log file and identify the exact issues and sending the alerts. The Germain team is extremely talented, flexible and responsible and also they will customize their application based on our requirements.

Deep Diving made easy

Hard to summarize…using this app at one of the past company I consulted at, we were able to find why several of the SF users weren't quite using it the way we intended, discovered issues we weren't even aware about. We were able to remove frustration, design UI better without using our own bias. Great app guys!