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Aisera for Salesforce
Next-Gen Cloud IT Ticketing System
- Business Need
- IT Management
- Requires
- Service Cloud
Next-gen ITSM solution on Salesforce Service Cloud to deliver streamlined IT Services.
Highlights
Next-gen IT Service Desk - Full support for incident management, problem management, change and release management, and request management to consolidate and streamline all IT services. Boost service desk availability by 45-60%.
TicketIQ - Ticket intelligence and Agent-Assist functionality that auto-classifies and routes tickets while providing next-best actions to agents. Improve employee productivity by 60%.
Live Agent Chat- Streamline all communication channels and real-time user interactions all in one place. Proactively engage with users and save time while resolving user queries and requests quickly. Amplify user experience by 60-80%.
Provider Details
Aisera, Inc.
Santa Clara, CA
Aisera is the industry’s first proactive, personalized, and predictive AI Service Management (AISM) solution, offering both an AI Service Desk and Artificial Intelligence for IT operations (AIOps) solution for enterprise and consumer organizations. Aisera’s next-generation AI Service Desk solution is purpose-built to automate tasks and actions for IT, HR, Sales, and Customer Service. Aisera customers and CIOs are achieving significant automation of tasks and requests, superior user experience, and dramatic reduction of support and service costs. Headquartered in Palo Alto, CA, Aisera is a top tier, VC-funded startup and a strategic partner of Salesforce, Microsoft Azure, AWS, Google Cloud and ServiceNow. Aisera has received numerous recognitions, including the following: Deloitte Technology Fast 500 2022, Forrester Wave Leader of Chatbots for IT Operations 2022, Gartner Hype Cycle for ITSM 2022, Forbes AI 50 2020; CNBC Top Startup 2019; Gartner Cool Vendor 2019; 2019 CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research 2019 Hot Vendor; TiE50 2019 Startup Award; and Silicon Review 50 Most Admired Companies for 2019.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Minimum of 10 service Agents. 10 to 100 service agents: $ 5000 per Service Agent. Above 100 service agents: $3000 per service agent. For more information reach out to sales@aisera.com
Default Plan
$5,000 USD/Service Agent/year
Lowest Starting Price