Sterling Volunteers | Portable Background Checks

Contact info doesn't work; instructions outdated; installation didn't proceed smoothly

There's no way to install this app without the Sterling Volunteers providing you with credentials, but I tried contacting them both through the "get the app" button on AppExchange and through their own website at https://www.sterlingvolunteers.com/resources/salesforce, and I never heard back. After a few weeks, I reached out directly to our Sterling sales rep, who was able to put me in touch with the correct people. The instructions they provided were clearly written for an earlier version of the app, and it's possible to follow them, but it takes some interpretation. The app didn't install all of the components it was supposed to--some of the fields and objects didn't install--and I'm currently waiting on the Sterling Volunteers team to figure out what happened. Nothing about this experience so far gives me confidence that the rest will go well.

Never heard back from Sterling Volunteers

I requested to install this app probably a month ago and still haven't heard back from Sterling Volunteers.

Was finally contacted

UPDATE: I was contacted by Sterling shortly after my previous review and it seems there was a miss communication between App Exchange and Sterling. I'm now on my way to getting Sterling Volunteers linked to Salesforce. I have tried 5-6 times to get this app installed over the past year through App Exchange and Sterling's website. We have been using Sterling for background checks since 2019 so wanted to get it linked into our Salesforce app. I have not been contacted by Sterling to assist in installing it. Still jumping back and forth between the two apps to manage the contacts and background checks.

automated SF integration

Having Salesforce integrate with Sterling Volunteers so that our SF accounts are automatically updated when volunteers have completed their background checks has been a timesaver for our staff who used to have to manually enter the information. And we've been able to seamlessly weave this process into other SF workflows for our donor/volunteer portal. My only complaint is that it takes about 1-2 days for SF to be updated when a background check has been completed. We will receive real-time email notifications of the background check completion, but SF is delayed by a day or so. But overall, this has been a great tool for us.

Great Team at Sterling Volunteers

Troy Gerber and the team at Sterling Volunteers have been great to work with! Volunteers can complete a background check quickly and within minutes receive a confirmation email from Sterling Volunteers that the process is in place. The communication between Sterling Volunteers to each volunteer is top notch and I trust them to get the job done. Considering the WFH setup the world is experiencing, I never felt like I was chasing them down to have a question answered. Overall, I'm very impressed with Sterling Volunteer's customer service and website.