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Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration

By AXIALYS

Telephony for Contact Centers : CTI, IVR and ACD

€45   EUR/user/month
Try It
Industries
Professional Services
Retail
Travel, Transportation, & Hospitality
Business Need
Customer Service
Telephony
Requires
None

Axialys CCaaS provides a natively Omnichannel Salesforce telephony integration. SaaS and Cloud-Call-Center solution with CTI, IVR configurator, ACD functions

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
VoiceManagement/Spring 2025 2.47.0
Listed On
12/17/2018
Latest Release
06/05/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Person Accounts
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 4
Custom Tabs: 2
Custom Apps: 1
Lightning Components
Global: 2
App Builder: 1
Community Builder: 0
Languages
English
French

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.41.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/17/2021

Additional Details

With Axialys CCaaS, You will benefit from : CTI, IVR configurator, ACD, supervision interface, agent interface, Omnichannel real-time monitoring, dialer, click-to-call, auto-dialing, call-recording, call-routing, call-queuing, advanced reporting, SMS sending, etc. As a Telecom Operator, we invest in global telecom infrastructure to offer the best-in-class audio quality for your phone interactions. The Axialys CCaaS-Salesforce integration improves the quality of every interaction in order to offer the best customer experience as possible. Axialys CCaaS integrated to Salesforce, allow your company to : . have a glance at your contact page before answering the call . click to dial to call your contact . log every conversation details in the Salesforce contact page . deliver Voice Flows by skills or priorities . monitor your contact center & agents activity in real-time . access to out-and-out dashboards . and of course, benefit from a high-level voice quality

Need help?

AXIALYS

Courbevoie

Support Phone0 825 625 625
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