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Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration
Telephony for Contact Centers : CTI, IVR and ACD
€45 EUR/user/month
- Industries
- Professional ServicesRetailTravel, Transportation, & Hospitality
- Business Need
- Customer ServiceTelephony
- Requires
- None
Axialys CCaaS provides a natively Omnichannel Salesforce telephony integration. SaaS and Cloud-Call-Center solution with CTI, IVR configurator, ACD functions
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Great Native Integration !
Very good user experience with this seamless connector for different telephony application, as CTI, IVR, ACD and amazing monitoring. Besides, the team is very nice and really customer centric ! that is not so often true...
Must-have App for Sales Productivity & Telefony !
Using Salesforce x Axialys for a couple of months now and must admit it brings all I need for my Sales Team Management. It's easy to receive and make calls. All is registrered in our Salesforce. User interface has been easily adopted by my team. Reports bring all the KPI I need. Hardly recommended !
Efficace !
Nous utilisons la solution Axialys depuis plus d'un an sur notre call-center et nous avons trouvé avec ce connecteur la solution idéale pour travailler avec notre environnement SalesForce, identifier un client lors de son appel n'a jamais été aussi simple, l'appui des équipes Axialys est un véritable plus. Nous attendons la V2 avec impatience. Félicitations aux développeurs !