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Aeon2 – Case Time Tracking & Agent Utilization for Salesforce

By Aeon2

Automatic Case Time Tracking for Salesforce Service Teams

$40   USD/user/month
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Industries
Financial Services
Healthcare & Life Sciences
Professional Services
Business Need
Agent Productivity
Case Management
Dashboards & Reports
Requires
Service Cloud
Compatible With
Service Cloud
Health Cloud
Government Cloud

Automatically track how human service agents spend time on cases in Salesforce — no timers required. Gain visibility into agent utilization, workload distribution, and cost per case to improve support operations.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Health Cloud
Government Cloud
Salesforce Editions
Professional
Enterprise
Unlimited

App Details

Version
Aeon2/13 13.0.0
Listed On
04/09/2018
Latest Release
02/19/2023
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Native App
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 7
Custom Tabs: 4
Custom Apps: 1
Lightning Components
Global: 9
App Builder: 2
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
13.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/09/2018

Additional Details

Aeon2 helps Salesforce Service Cloud teams understand how support work actually happens. Automatically track how human service agents spend time across cases, channels, and workflows—without timers or manual input. Gain visibility into true time per case, agent utilization, and workload distribution. With this data, teams can improve staffing decisions, identify inefficiencies, reduce cost per case, and better understand operational performance inside Salesforce. Used by enterprise teams, including Fortune 500 organizations, Aeon2 provides a reliable foundation for support operations and automation initiatives. As a native Salesforce app, Aeon2 keeps all data within your Salesforce environment and integrates seamlessly with Service Cloud and Omni-Channel.

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Aeon2

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