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Aeon2 – Case Time Tracking & Agent Utilization for Salesforce

By Aeon2

Automatic Case Time Tracking for Salesforce Service Teams

$40   USD/user/month
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Industries
Financial Services
Healthcare & Life Sciences
Professional Services
Business Need
Agent Productivity
Case Management
Dashboards & Reports
Requires
Service Cloud
Compatible With
Service Cloud
Health Cloud
Government Cloud

Automatically track how human service agents spend time on cases in Salesforce — no timers required. Gain visibility into agent utilization, workload distribution, and cost per case to improve support operations.