Aeon2 – Case Time Tracking & Agent Utilization for Salesforce

At Aeon2, we help Salesforce Service Cloud teams understand how support work actually happens. Aeon2 automatically tracks how human service agents spend time across cases, channels, and workflows—without timers or manual input. This gives support leaders visibility into agent utilization, workload distribution, and true time per case. With this data, teams can improve staffing decisions, identify inefficiencies, reduce cost per case, and better understand operational performance inside Salesforce. Built by Salesforce veterans and used by enterprise teams, Aeon2 is a native Salesforce app that keeps all data within your environment and integrates seamlessly with Service Cloud and Omni-Channel.