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SightCall Visual Support for Salesforce

Live video support with AR and AI for customers, technicians, and providers

Overview

Escalate any conversation to a video call, so your team sees what your customer, technician, or patient sees. Remotely diagnose and guide to fast problem resolution, using SightCall’s robust toolset and AR features. Be live with SightCall in hours.

See How SightCall Visual Support for Salesforce Works

Service Cloud – Delight your customers with SightCall and Service Cloud providing live interactive video with AR, AI and Omni-Channel integration to quickly resolve customer service issues
Field Service Management – Increase first time fix rates with SightCall and Field Service Lightning enabling field service workers to initiate live, AR enabled video calls directly from Field Service Lightning
Health Cloud – Provide telehealth for your patients and support medical devices using SightCall with Health Cloud. Connect providers and patients with live two-way video and Omni-Channel to quickly diagnose and take corrective action.

SightCall Visual Assistance is an AR-powered live video platform that streamlines the remote support process for global enterprises. Click the SightCall button in Lightning or Classic to start a video call through your customer, technician, or patient’s mobile device, giving visibility to the remote expert. Session details will automatically save to Salesforce. Customer Support teams use SightCall to engage in live video chat with customers, assisting them with troubleshooting, claims, installation and repairs, for an average NPS increase of 30 pts. Field Service teams use SightCall to increase savings, decrease truck rolls, and improve first time fix rates. With robust AR-powered toolset, remote experts can guide technicians towards faster resolution. Healthcare Coordination teams use SightCall to increase empathy, improve patient communication, and provide support on medical devices leading to better patient outcomes. Popular Features Include: Live Video Augmented Reality Live Pointer & Annotations URL Co-Browsing Remote HD Photos and Flashlight Geolocation and Timestamp Document Sharing Signature Collection Optical Character Recognition (OCR)