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SightCall Visual Support for Salesforce

By SightCall, Inc

Live video support with AR and AI for customers, technicians, and providers

Starting at $3,000   USD/company/month
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Business Need
Agent Productivity
Requires
Service Cloud

Escalate any conversation to a video call, so your team sees what your customer, technician, or patient sees. Remotely diagnose and guide to fast problem resolution, using SightCall’s robust toolset and AR features. Be live with SightCall in hours.

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  • SightCall Mobile for Salesforce Service Cloud

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
SightCall For Lightning/'25 2.12.2
Listed On
10/05/2018
Latest Release
05/23/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 7
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 13
App Builder: 13
Community Builder: 5
Languages
English
French
German
Portuguese
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.12.1
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/03/2025

Additional Details

SightCall Visual Assistance is an AR-powered live video platform that streamlines the remote support process for global enterprises. Click the SightCall button in Lightning or Classic to start a video call through your customer, technician, or patient’s mobile device, giving visibility to the remote expert. Session details will automatically save to Salesforce. Customer Support teams use SightCall to engage in live video chat with customers, assisting them with troubleshooting, claims, installation and repairs, for an average NPS increase of 30 pts. Field Service teams use SightCall to increase savings, decrease truck rolls, and improve first time fix rates. With robust AR-powered toolset, remote experts can guide technicians towards faster resolution. Healthcare Coordination teams use SightCall to increase empathy, improve patient communication, and provide support on medical devices leading to better patient outcomes. Popular Features Include: Live Video Augmented Reality Live Pointer & Annotations URL Co-Browsing Remote HD Photos and Flashlight Geolocation and Timestamp Document Sharing Signature Collection Optical Character Recognition (OCR)

Need help?

SightCall, Inc

San Francisco, CA USA

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