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SightCall Visual Support for Salesforce
Live video support with AR and AI for customers, technicians, and providers
- Business Need
- Agent Productivity
- Requires
- Service Cloud
Escalate any conversation to a video call, so your team sees what your customer, technician, or patient sees. Remotely diagnose and guide to fast problem resolution, using SightCall’s robust toolset and AR features. Be live with SightCall in hours.
Highlights
Service Cloud – Delight your customers with SightCall and Service Cloud providing live interactive video with AR, AI and Omni-Channel integration to quickly resolve customer service issues
Field Service Management – Increase first time fix rates with SightCall and Field Service Lightning enabling field service workers to initiate live, AR enabled video calls directly from Field Service Lightning
Health Cloud – Provide telehealth for your patients and support medical devices using SightCall with Health Cloud. Connect providers and patients with live two-way video and Omni-Channel to quickly diagnose and take corrective action.
Provider Details
SightCall is a global SaaS vendor, leading a major industry shift by enabling businesses to see through their customers’ mobile device and provide augmented reality remote guidance. SightCall Visual Support for Salesforce provides Service Cloud and Lightning users the ability to diagnose their customer issues remotely directly from their agent console. This allows major cost savings across a breadth of industries and organizations.
Pricing Details
Additional fees for user licenses and options
Default Plan
$3,000 USD/company/month