SightCall Visual Support for Salesforce

BM-FR

We deployed this solution 6 month ago, is at powerfull tool. The strong of this soft is to be fully integrate in salesfoces, more over the team is strong and dynamique they always listening your needs and adapt the tool for your usage.

Easy to set-up & really worth it!

We chose SightCall for: - ease of use - quality of the communications - its seemless integration into Salesforce using Salesforce's standard objects, unlike some of their competitors SightCall has allowed our team of experts to assist customers remotely and immediately. We are able to reduce the number of on-site diagnostics and to ensure that repairmen go out into the field with all of the proper tools and parts.

You search for an efficient solution to provide remote assistance or guidance... Look at SightCall

I got several experiences with different remote support solutions, I choose SightCall for following reasons: - Reliable connections into global environment - Easy user interface on both side from the connection (recipient and guider) - Multi-devices support - Large panel of features available - Customization enable based on use cases through complete Admin portal - Ability to embed solution in SalesForce to optimize user experience - High reporting and tracking capability - Great expertise, support and professionalism during pre-sale, implementation and post deployment - Great partner to work with. SightCall is a business partner of choice to bring productivity on your operations and develop your digitalization journey.

Extremely intuitive and slick tool with highly professional service from SightCall!

Loved SightCall for remote visual guidance support for our engineers and customers. All the available functions and features are practical and have made remote support easy and efficient than ever. A highly professional and friendly service from SightCall contributed a lot towards our successful global deployment of SightCall as an integrated solution within Salesforce. Would surely like to see SightCall compatibility with various types of smart glasses supporting AR as well as VR. Overall great experience with the tool and people. Happy to recommend this solution to other users. Thanks you!!

Great to have Sightcall in the self-service Kiosks

Sightcall is an excellent product, easy to integrate with Salesforce and easy to use. Our Customer Service use it daily and customers are happy to get the help they need.

Awesome tool for remote support and documenting of events

We adopted SightCall a while back and I can say that it has exceeded our expectations in both performance and capabilities. In our environment, agents are supporting customers by being able to remotely see what the customers machine is doing and/or even controlling the system remotely. With the new feature of real-time language translation, it has enabled agents from one region to speak with customers in other regions where the languages are different (really cool feature!). Our integration is with Salesforce and it ties in nicely with our support cases such that you can easily see recordings and pictures of the support session. This tool is highly recommended!

Extremely useful and easy to manage

Sight call has been in use in our org for almost 2 years now. It is very easy to get installed and set up for use. It has helped us bridge the gap we faced entering the Covid 19 pandemic when face to face interactions were not possible and has continued to prove itself valuable on a daily basis. The support team has been immensely helpful in keeping us up to date on the latest features and helping to expand our use of the tool

Easy and efficient

Implementing SightCall into Salesforce was really easy and fast. Technical agents of my team and Customers are happy to use it. We see what customers want to explain and we can interact with AR so it is easier to understand. It is a great modern tool very efficient. I recommend.

Easy Salesforce Integration for Image/Video Capture to Cases

SightCall has proven to be a great solution for capturing image / video to cases for our service team. In addition, we use RealWear headsets to give the field service person hands-free recording, which enhances safety during the call. The SightCall to Salesforce integration was essentially setup within a few weeks. As we continue to expand our use cases, the SightCall team has been instrumental in getting things working smoothly. We’re very pleased with the start-to-finish support!

Easy implementation e high efficiency

SightCall is an excellent product, easy to integrate with Salesforce and easy to use. Our doctors started using it with minimal training, almost no need to support and full efficiency.