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Nokia Intelligent Care Assistant

By Nokia

Reinventing the customer care experience

No Ratings
$40   USD/user/month
Try It
Industries
Communications
Business Need
Agent Productivity

Deliver intelligent customer service by harnessing the power of Nokia’s network and device insights to diagnose and resolve subscriber issues across any channel, service or device. Click “Get It Now” to install a free trial.

Compatibility

Salesforce Editions
Enterprise
Unlimited

App Details

Version
Nokia_ICA_Managed/Spring 2022 1.16.0
Listed On
08/27/2018
Latest Release
02/20/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 8
Custom Tabs: 7
Custom Apps: 2
Lightning Components
Global: 12
App Builder: 6
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.16.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/17/2019

Additional Details

CUSTOMER SERVICE AS A DIFFERENTIATOR New entrants such as Amazon and Uber are revolutionizing the customer service experience and using it as a competitive differentiator to win market share. CSPs along the digital transformation journey have an opportunity to do the same in a way that addresses key challenges such as churn, OPEX and low NPS. The Intelligent Care Assistant offers an any channel approach to customer care. It harnesses the power of Nokia’s machine learning based workflows, network analytics and device insights and exposes them through the Salesforce Service Cloud to enable agents to diagnose and resolve subscriber issues across any channel, service or device. THE PATH TO DIGITAL TRANSFORMATION Customer experience will only grow as a key competitive differentiator in the digital transformation journey. Our solution brings together AI powered network and business intelligence to drive new sales and service levels, help evolve to zero-touch, proactive care and ensure a consistent any channel approach.

Need help?

Nokia

Espoo, Finland

If there is an issue with the application functionality, please refer to the user guide. In case the issue is not resolved, please contact the your Salesforce administrator who can open the support ticket with Nokia at https://networks.nokia.com/support

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