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Nokia Intelligent Care Assistant
Reinventing the customer care experience
- Industries
- Communications
- Business Need
- Agent Productivity
Deliver intelligent customer service by harnessing the power of Nokia’s network and device insights to diagnose and resolve subscriber issues across any channel, service or device. Click “Get It Now” to install a free trial.
Highlights
BOOST BRAND LOYALTY • Implement proactive care and solve issues before they happen • Lower customer effort with re-usable AI workflows across all omni-channel touch points • Improve subscriber satisfaction with fast and accurate issue remediation
DRIVE NEW SERVICE LEVELS • Leverage subscriber, network and device data in a single interface for holistic customer view • Equip field techs with real time diagnostics and resolution • Deploy a wide range of market proven omni-channel use cases
GENERATE OPERATING EFFICIENCIES • Use AI and machine learning for automation across a single platform • Improve agent efficiencies with AI driven workflows, recommendations and actions • Automate field tech diagnostics and resolution
Provider Details
We create the technology to connect the world. Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises and consumers, with the industry's most complete, end-to-end portfolio of products, services and licensing. We adhere to the highest ethical business standards as we create technology with social purpose, quality and integrity. Nokia is enabling the infrastructure for 5G and the Internet of Things to transform the human experience.
Pricing Details
The Nokia Intelligent Care Assistant (ICA) works in conjunction with a customer’s existing Nokia SMP application and workflows. Please contact your SMP administrator for information on how to enable ICA with SMP.
Default Plan
$40 USD/user/month
Free trial available for 30 days