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Nokia Intelligent Care Assistant

Reinventing the customer care experience

Overview

Deliver intelligent customer service by harnessing the power of Nokia’s network and device insights to diagnose and resolve subscriber issues across any channel, service or device. Click “Get It Now” to install a free trial.

See How Nokia Intelligent Care Assistant Works

BOOST BRAND LOYALTY • Implement proactive care and solve issues before they happen • Lower customer effort with re-usable AI workflows across all omni-channel touch points • Improve subscriber satisfaction with fast and accurate issue remediation
DRIVE NEW SERVICE LEVELS • Leverage subscriber, network and device data in a single interface for holistic customer view • Equip field techs with real time diagnostics and resolution • Deploy a wide range of market proven omni-channel use cases
GENERATE OPERATING EFFICIENCIES • Use AI and machine learning for automation across a single platform • Improve agent efficiencies with AI driven workflows, recommendations and actions • Automate field tech diagnostics and resolution

CUSTOMER SERVICE AS A DIFFERENTIATOR New entrants such as Amazon and Uber are revolutionizing the customer service experience and using it as a competitive differentiator to win market share. CSPs along the digital transformation journey have an opportunity to do the same in a way that addresses key challenges such as churn, OPEX and low NPS. The Intelligent Care Assistant offers an any channel approach to customer care. It harnesses the power of Nokia’s machine learning based workflows, network analytics and device insights and exposes them through the Salesforce Service Cloud to enable agents to diagnose and resolve subscriber issues across any channel, service or device. THE PATH TO DIGITAL TRANSFORMATION Customer experience will only grow as a key competitive differentiator in the digital transformation journey. Our solution brings together AI powered network and business intelligence to drive new sales and service levels, help evolve to zero-touch, proactive care and ensure a consistent any channel approach.