Vlocity Energy & Utilities

Vlocity Energy and Utilities

SF Communities power Utilities Self Service with Vlocity Processes built in

Manage high value relationships across B2C and B2C business units

Manage Commodity and non-commidity products and services via a single user experience

Deliver best in class service when agents have full 360 view of your customers

Keep your customers and agents informed of progress - e.g. home move, new connections or meter reloc

Customer centric interactions – across your diverse products and services

Consistent user experience across devices

Reduce cost to serve and increase customer satisfaction, with easy to use customer self service

Acquire new customers in deregulated markets, with digital sales features

Improve your customer engagement with rich, customer specific content

In competitive markets - increase revenues with targeted promotions

Provide service 24x7 with integrated utilities processes, e.g. submit a meter reading at 2am!

Avoid Bill Shock with instant access to consumption and billing information

Enable your agents to deliver outstanding customer service with integrated knowledge management

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Starting at $60 USD per user per month Please contact Vlocity Sales for details

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Latest Release

10/27/2020