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Verint Workforce Management Professional for Salesforce
Robust & flexible cloud-based Workforce Management designed for Salesforce
- Business Need
- Agent Productivity
Verint® Workforce Management Professional™ for Salesforce® is a cloud-based forecasting and scheduling solution that can help you manage a substantial number of cases, engaged in the right task.
Highlights
Automate key tasks that have an immediate impact on the bottom line through caseload forecasting, optimum scheduling, and daily performance tracking.
Optimize omnichannel support to fuse ACD and contact center infrastructure voice channels with digital channels.
Provide seamless workflows between the agent desktop and the workforce management system for simpler, more efficient agent experiences while reducing IT costs.
Provider Details
Verint® helps the world’s most iconic brands — including over 85 of the Fortune 100 companies — build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can achieve Boundless Customer Engagement™ as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.
Pricing Details
Additional modules might be required. For more information, please contact us.
Default Plan
$39 USD/user/month
Free trial available for 30 days