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Verint Workforce Management Professional for Salesforce

By Verint

Robust & flexible cloud-based Workforce Management designed for Salesforce

Starting at $39   USD/user/month
Business Need
Agent Productivity

Verint® Workforce Management Professional™ for Salesforce® is a cloud-based forecasting and scheduling solution that can help you manage a substantial number of cases, engaged in the right task.

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited

App Details

Version
Monet Agent/Monet Agent 1.9 1.9.0
Listed On
08/13/2018
Latest Release
03/05/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 2
Custom Apps: 0
Lightning Components
Global: 3
App Builder: 2
Community Builder: 0
Languages
English
French
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.9.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/07/2018

Additional Details

Contact centers and help desks using Salesforce must manage a substantial number of cases, so it’s critical to always have the right number of agents at the right time, engaged in the right task. Salesforce Connector Enables omnichannel adaptors for use in workforce management forecasting and scheduling, such as tracking case queue volume, agent task history, and agent status data, for real-time schedule adherence management. Salesforce Agent Portal Enables agents to access essential information, such as schedules, adherence status, performance status, personal time-off requests, and real-time alerts, directly from Salesforce. This integrated agent portal within Salesforce includes agent functionality and visibility. Package Features • Reporting • Forecasting and Scheduling • Real-Time Adherence • Intraday Management • Exception Planning • Time-Off Manager • Blended Media • Long-Term Forecasting • Salesforce Connector • Scorecards

Need help?

Verint

Melville, New York, United States of America

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