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Verint Workforce Management Professional for Salesforce
Robust & flexible cloud-based Workforce Management designed for Salesforce
Starting at $39 USD/user/month
- Business Need
- Agent Productivity
Verint® Workforce Management Professional™ for Salesforce® is a cloud-based forecasting and scheduling solution that can help you manage a substantial number of cases, engaged in the right task.
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Easy Implementation, Great product
We implemented Monet WFM as our first cloud based workforce optimization. The integration to salesforce has been such a great addition. It means our assistants need to only log into one system to access their schedules, phone system and wfm. And from a forecasting and resource planning point of view Monet integration and collection of data from salesforce gives us a more accurate picture than ever before of handle times and volumes