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KMS Lighthouse | Knowledge Management System | FAQs & Data Driven Scenarios
KMS Lighthouse
- Business Need
- Agent Productivity
- Requires
- Sales CloudService Cloud
- Compatible With
- Sales CloudService Cloud
KMS Lighthouse helps organizations utilize and share accurate and consistent answers to sell smarter and serve better with this smart and easy to use knowledge base. Employees can now send direct replies through your ticketing system to customers.
Highlights
IMPROVE CUSTOMER EXPERIENCE Reduce the amount of time it takes an agent to find an answer to a question and reply to the customer minimizing the interaction time.
INCREASE FIRST INTERACTION RESOLUTION Lighthouse helps to provide consistent responses each time the same question is answered with a high quality of written responses, resulting in good customer experiences
REDUCE ON-BOARDING TIME Build a confident staff able to become familiar with content quickly and with limited training ensuring the employees are able to effectively answer questions.
Provider Details
KMS Lighthouse's knowledge-based platform delivers accurate information quickly and easily to make smarter, faster decisions that drive better business results. Large corporations with multiple departments are often faced with a “silo problem”, providing customers with multiple answers, some of which are incorrect, which is frustrating and potentially detrimental to their client’s businesses. KMS Lighthouse removes that barrier and streamlines accurate answers across the entire corporation – regardless of size – so that agents can serve their customers with the correct information immediately, strengthening customer relations, loyalty, and satisfaction. KMS Lighthouse’s platform is an intuitive AI-based platform provides predictive results making the search engine seamless for users. The solution makes the onboarding and training of customer service agents much easier since all the answers they need are accessible, accurate, and consistent. Additionally, KMS Lighthouse provides companies with: • A centralized data base for company knowledge • Real-time on the spot knowledge for agents • Additional information to a virtual assistant • Knowledge to distributed workforce
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
KMS Lighthouse is priced on an annual basis per named user. Discounts are available for larger scale implementations.
Default Plan
$25 USD/user/month