KMS Lighthouse | Knowledge Management System | FAQs & Data Driven Scenarios

KMS Lighthouse's knowledge-based platform delivers accurate information quickly and easily to make smarter, faster decisions that drive better business results. Large corporations with multiple departments are often faced with a “silo problem”, providing customers with multiple answers, some of which are incorrect, which is frustrating and potentially detrimental to their client’s businesses. KMS Lighthouse removes that barrier and streamlines accurate answers across the entire corporation – regardless of size – so that agents can serve their customers with the correct information immediately, strengthening customer relations, loyalty, and satisfaction. KMS Lighthouse’s platform is an intuitive AI-based platform provides predictive results making the search engine seamless for users. The solution makes the onboarding and training of customer service agents much easier since all the answers they need are accessible, accurate, and consistent. Additionally, KMS Lighthouse provides companies with: • A centralized data base for company knowledge • Real-time on the spot knowledge for agents • Additional information to a virtual assistant • Knowledge to distributed workforce