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masvoz Cloud Contact Center | Call from your browser | Phone system integration

By masvoz

Manage your contact center voice channel within Salesforce

No Ratings
€10   EUR/user/month
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Business Need
Telephony

Use your voice channel into Salesforce and automate tasks to increase the performance of your team. All calls will automatically open the client file, allowing the customer information to be visible at all times. Allows calls from the customer file.

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials

App Details

Version
masvoz_wp/winter 2020 1.1.0
Listed On
07/28/2020
Latest Release
03/03/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/19/2020

Additional Details

Cloud Contact Center integrated with Salesforce The masvoz integration allows you to take advantage of your voice channel inside Salesforce and automate daily tasks to increase the performance of your team. With the masvoz-Salesforce integration, all calls will automatically open the client file, allowing the customer information to be visible at all times. It also allows calls from the customer file. Connect Salesforce with masvoz without effort, to improve your customer service center in minutes, save time, increase the productivity of agents and reduce human error thanks to process automation. By keeping in mind the customer information at all times, allows personalized attention according to their needs. Your customer service agents can use the rules and workflows of your Cloud Contact Center to communicate of the best way with their customers. With the integration of masvoz, your team can manage all interactions with customers in the same tool.

Need help?

masvoz

Barcelona, Spain

Please contact us with any question about masvoz Cloud Contact Center integrated with Salesforce and the requirements to use it.

Support Phone+34931220705
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