PagerDuty Integration for Salesforce Service Cloud

Initial Configuration

New Case With Matching Configured Conditions

Case Matches Conditions and Team is Alerted of a Critical Issue that is impacting a VIP Customer

Notes from On Call Team flows back into Salesforce to keep Agent in the loop

Agent acknowledges the note left by the team working on the issue

On Call team gets the Agent's note synced back into the incident in PagerDuty

$39 USD per user per month The PagerDuty Integration for Service Cloud is free, but requires an active PagerDuty subscription (Business Plan or higher). Subscription pricing can be found here - https://www.pagerduty.com/pricing/

Rating

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Listed On

8/26/2019

Latest Release

2/19/2020

Real Time Operations for your Customer Service Teams

Service Cloud integrated with PagerDuty, connects teams across the organization to act as a united front to help ensure customer service teams work from the same context as technical teams to resolve issues quickly.