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PagerDuty for Salesforce Service Cloud

By PagerDuty, Inc.
PagerDuty for Salesforce Service Cloud
PagerDuty for Salesforce Service Cloud: Bridge the gap between Customer Service and Technical teams
Receive proactive alerts from Einstein and PagerDuty
See immediate updates in PagerDuty Status Dashboard without leaving Service Cloud
Initiate Slack-first incident forms
PagerDuty helps connect you to the right response team
Run customer response plays directly inside of PagerDuty
Automate mundane workflows associated with initiating a swarm
Track real-time status updates within Service Cloud
Post notices with context across the organization within the app or via Slack
Instantly update agents and stakeholders when issues are resolved
PagerDuty for Service Cloud is free but requires an active PagerDuty subscription
Demo | Full-Case Ownership
Demo | Proactive Case Escalation & Slack-First Intelligent Swarming
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Starting at $21 USD per user per month PagerDuty for Service Cloud is free but requires an active PagerDuty subscription ($19 USD/per user/per mo for the basic app with advanced capabilities starting at $39 USD/user/per mo). Learn more under the Customer Service tab at pagerduty.com/pricing.

Rating

(3)

Latest Release

4/13/2022

CATEGORIES

Customer Service

Industry

Financial Services, Retail
Real-Time Operations for your Customer Service Teams

PagerDuty for Salesforce Service Cloud instantly updates agents and stakeholders of critical issues giving them the power to drive action and engage with experts across the organization to speed up case resolution time and improve customer satisfaction.

Starting at $21 USD per user per month PagerDuty for Service Cloud is free but requires an active PagerDuty subscription ($19 USD/per user/per mo for the basic app with advanced capabilities starting at $39 USD/user/per mo). Learn more under the Customer Service tab at pagerduty.com/pricing.