Help & Support

Elevate Your Agents with AgentExchange Solutions

Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Visit Salesforce Help

Give Us Feedback

PagerDuty for Service Cloud

By PagerDuty, Inc.

Real-time operations for your Customer Service teams

Paid Add-On Required

Payment required for external services or products

Pricing Details

Try It

Industries: Horizontal Product

Business Need: Customer Service
Collaboration

Requires: Service Cloud

Compatible With: Sales Cloud
Service Cloud
Platform Cloud

More Details

PagerDuty for Service Cloud instantly updates agents and stakeholders of critical issues, giving them the power to drive action and engage with experts across the organization to speed up case resolution time and improve customer satisfaction.

Demo | Full-Case Ownership
Demo | Proactive Case Escalation & Slack-First Intelligent Swarming

Compatibility

Requires This solution requires these products in order to work. Before you implement the solution, check that you have these products.: Service Cloud

Compatible With This solution is tested to work with and extends the value of these products, but doesn't require them.: Sales Cloud
Service Cloud
Platform Cloud

Salesforce Editions: Professional
Enterprise
Unlimited
Developer

App Details

Version: PagerDuty Integration/PagerDuty for Service Cloud v3.27 3.27.0
Listed On: 08/26/2019
Latest Release: 10/14/2025

Supported Features No Limits This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help Lightning Ready Optimized for Salesforce orgs that use Lightning Ready. Managed Package This product is installed in your Salesforce org as a managed package and receives automatic upgrades. Salesforce Mobile Supports Salesforce for iOS and Android.: No Limits
Lightning Ready
Managed Package
Salesforce Mobile

Package Contents If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help: Custom Objects: 10
Custom Tabs: 2
Custom Apps: 0

Lightning Components: Global: 5
App Builder: 0
Community Builder: 0

Languages: English

Security

Learn more about the Security Requirements for AppExchange Partners and Solutions.

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Last Reviewed Version

3.26.0

Last Reviewed Date

07/31/2025

Additional Details

With the world relying on digital experiences now more than ever, service agents are on the front lines of solving customer issues and need to collaborate with many different teams. PagerDuty’s Application for Salesforce Service Cloud empowers service teams to resolve issues faster and get ahead of customer-impacting incidents. Although many issues are discovered by customers reporting them to service teams, until now, there hasn’t been a simple way for agents to initiate a response and follow its progress. PagerDuty’s Application for Salesforce Service Cloud includes a status dashboard and command console directly within Service Cloud, empowering agents to resolve cases from end to end, giving agents direct lines of escalation to the right technical response teams, and seamlessly providing communication with responders and status updates to key stakeholders within the app or via Slack. With PagerDuty’s Application for Service Cloud, customer service teams can drive loyalty, improve CSAT, and exceed customer SLAs.

Need help?

PagerDuty, Inc.

San Francisco, CA

Other Resources

Terms & Conditions