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PagerDuty for Service Cloud

By PagerDuty, Inc.

Real-time operations for your Customer Service teams

Paid Add-On Required  

Payment required for external services or products

Try It
Industries
Horizontal Product
Business Need
Customer Service
Collaboration
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud
Platform Cloud

PagerDuty for Service Cloud instantly updates agents and stakeholders of critical issues, giving them the power to drive action and engage with experts across the organization to speed up case resolution time and improve customer satisfaction.

  • Demo | Full-Case Ownership

  • Demo | Proactive Case Escalation & Slack-First Intelligent Swarming

Highlights

Improves collaboration across customer service, engineering, and IT to reduce Resolution Times

Empowers front-line agents with Full-Case Ownership, owning customer issues from open to close, and seamlessly orchestrating intelligent swarming in Slack

Automates mundane response workflows, providing real-time service visibility and updates, and empowering teams to get ahead of customer-impacting incidents

Provider Details

PagerDuty, Inc.
San Francisco, CA
Social Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
Pledge 1%
Founded
2009
Website
Email
Phone
1-650-989-2965

PagerDuty revolutionizes real-time businesses by harnessing data from an increasingly complex digital ecosystem, transforming real-time signals to opportunities that empower teams to deliver great customer experiences, improve productivity, focus on innovation, and drive better business results.

Pricing Details

Paid Add-On Required

You must pay for a product or service that is external to Salesforce for this solution to work.

Requires purchase of a valid PagerDuty Customer Service Operations license -- Professional, Business or Digital Operations. For more information go to https://www.pagerduty.com/pricing/customer-service-operations

Requires a valid PagerDuty license of Customer Service Operations -- Professional, Business, or Digital Operations. For more information go to https://www.pagerduty.com/pricing/customer-service-operations/

PagerDuty for Service Cloud

$21 USD/user/year