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PagerDuty for Service Cloud
Real-time operations for your Customer Service teams
- Industries
- Horizontal Product
- Business Need
- Customer ServiceCollaboration
- Requires
- Service Cloud
- Compatible With
- Sales CloudService CloudPlatform Cloud
PagerDuty for Service Cloud instantly updates agents and stakeholders of critical issues, giving them the power to drive action and engage with experts across the organization to speed up case resolution time and improve customer satisfaction.
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Showing 4 of 4 Reviews
PagerDuty causes other flows to fail and is firing even when PagerDuty rulesets' conditions are
The pager functions work fine. However, when PagerDuty is enabled in our Salesforce environment, other flows fail, even when the PagerDuty rulesets' conditions are not met. None of the flows fail when PagerDuty is not active. Here is an example of the error: CANNOT_EXECUTE_FLOW_TRIGGER : We can't save this record because the [Flow Name] process failed. Give your Salesforce admin these details. This error occurred when the flow tried to update records: LIMIT_EXCEEDED: System.LimitException: pagerdutyinc:Too many SOQL queries: 101. You can look up ExceptionCode values in the SOAP API Developer Guide. Error ID: 2139052095-59033 (-644291098)ok up ExceptionCode values in the SOAP API Developer Guide. Error ID: 2139052095-59033 (-644291098)
Nice integration with the ability to now see business status updates
The latest integration provides some great new benefits which include the ability to see any of your business services status dashboard within the sales force interface. SWEET! Upgrading from the 3.4 was painless
Bad expiriance
I had a bad experience with this app. We are using Pagerduty and SFDC for years and there is finally an off-the-shelf connector so we wanted to use it. I installed the app and for weeks I was in contact with pagerduty support to configure it as it is so complicated and not well documented. after a few weeks of back and forth I discovered that they don't support cases coming in from SFDC community (not documented at any of the app official documents) so I stopped using the integration,
Hi Bosmat, thank you for sharing your feedback. We’re sorry to hear that your experience with our application didn’t meet our standards. While we did have a bug in the past supporting the community portal in select edge cases, all issues have been resolved in our current package version. If you have any more questions, please don't hesitate to reach us at support@pagerduty.com.
Great integration with great documentation
The PagerDuty vendor has provided a thorough install and setup guide, and the integration works great with minimal setup. It's the right level of customizable for complex business rules. This integration helps us solve more customer issues by giving our support agents valuable context and visibility without ever having to leave Salesforce. This reduces context switching and streamlines the incident response process. Getting rid of copy-and-paste between ticketing systems is always a plus. We set this up a while ago and it's run very smoothly ever since. Plus the PagerDuty team is very engaged on improvements and helping out with new configurations, when we need help.
Were you able to find the cause of exceeding the SOQL Query limit, and were able to address it?