New Era Cloud | London | Birmingham | Manchester | UK

We engaged New Era Cloud to implement some automation for our transaction processing process which is run through Salesforce. We chose them because of the experience they clearly demonstrated implementing all manner of solutions. They took time to understand our requirements and worked proactively to deliver the solution we require. Now that it has been implemented, we have already greatly improved staff efficiency whilst dramatically reducing operational risk.

No

The process was handled brilliantly and gave us exactly what we needed.

Having been an integral part of a much larger scale Sales Force customisation and integration project in the same industry, I am perfectly placed for review on New Era Cloud and their Quick Start offering. From the first meeting with the team, I was impressed with their seemingly immediate understanding of what we were trying to achieve from SF. There are complexities in the way that we operate internally (multi level pricing, service variation etc) and the solution had to fit with existing internal process which meant a level of customisation was required. It felt like NEC had already worked with our business. There was a level of familiarity in our communication which mean discussing possible issues from our side, were received and understood with solutions offered and explained in a 'non techy' way promoting trust and reassurance to our successful end goal achievement. We also needed to customise wording and SF terminology to fit and again this was met with 'no problem, we'll work on that'. Extremely refreshing! A tip from our end is to try and be as concise and descriptive about your issue/issue's early on and throughout the process as this will allow the NEC team to show you multiple ways in which a problem can be solved. The 'project review' stage was very thorough so as to ensure that we knew how to use what we had requested of NEC. For us, some small changes were required due to NEC identifying opportunities for gains in efficiency and so the changes were agreed and implemented, quickly. There is a lot of content and opportunity for complication in Sales Force, but NEC were able to filter the white noise and make the offering as simple as we needed. Thank you to Nigel and all involved in this project, your patience, time and expertise have been greatly appreciated.

Nigel and his team were extremely efficient, reliable and quick when completing our desired API integration. I would certainly recommend Nigel for any Salesforce queries or implementations.

Attentive service with regualar collaboration and updates.

The full process was efficient. Once allocated to account manager needs were identified . We then partnered up with Cloud Genie to bespoke Salesforce and set us up. First class service and attention all the way. Great market knowledge. with some unexpected bonus products. Highly recommended.

Very easy to work with and clear in delivering product to our Company

They helped us come up with a solution after understanding our needs, and the process is currently going well. As we use it, we are figuring out how much less or more service we need. Overall they have been very helpful and responsive.

They are in very safe and capable hands