Lightning Buddy

Can you share more details (screenshots etc.) to anarasimhan@salesforce.com. I will try in Firefox to see if i'm able to reproduce the issue. You should also look at the in-app guidance feature as a lot of what LightningBuddy does is achievable using the in app feature.

Could you send the details to anarasimhan@salesforce.com. I may need access to your sandbox to further troubleshoot.

Joleene - Please see the comment from russelle where one of the community users suggested a workaround. I apologize but not sure why this package was pre-installed. It was never supposed to be that way. Feel free to raise a case with salesforce support in case you are not able to resolve the same. Here's the suggestion: High likely due to Spring '21 Major Release. I've removed the below components from the Lighting app's utility bar. 1) BreadCrumbListener 2) LightningBuddy

thanks for the info Anand, although it doesn't seem that app guidance allows field content based criteria to only trigger based on fields instead of the entire page, but I hope it gets there eventually.

Thanks Daniel. Appreciate the should out. I would look at the In App Guidance feature that's now a native feature. It's getting quite powerful every release. I've not been adding a lot of enhancements since the plan is to retire this app in favor of In app guidance.

I also had this problem after the spring 21 upgrade. I solved it for now by adding modify all access to custom object Actions

@Yongqiang Qiu I could uninstall the app. For some reasons, the BreadCrumblistener and LightningBuddy are in the Utility Items in the "Sales" and "Sales Leadership" apps. So go to these 2 lighting apps in the App Manager and remove these 2 components from the utility items and you can then uninstall this package. It worked for me for 2 of my orgs. I am not sure why the Lightning Buddy app is preinstalled in my customers' org.

I faced the same issue in my sandboxes, and its high likely due to Spring '21 Major Release. I've removed the below per Anand Narasimhan's comment and error is gone. 1) BreadCrumbListener 2) LightningBuddy Wonder will this get fixed?

The same problem with me (Firefox Browser)

@Russell @Yongqiang - I'm not sure why LightnigBuddy was pre-installed in the org. I would open the configuration of hte app in lightning app builder and remove the following components from the utility bar: 1) BreadCrumbListener 2) LightningBuddy That should make the error go away. Can you send the org id to anarasimhan@salesforce.com so that i can find out why this package was pre-installed?

I've managed to prevent the error from appearing by setting up the profiles with the CRED permissions to the custom objects found in the user guide, but I'd ideally like to understand why this error only just started to appear

Same issue, and it can not be uninstalled because of some self-reference.

Alex - Please share details in an email to anarasimhan@salesforce.com. PS: I'm not actively working on this component and redirecting questions to use the InApp Guidance feature that is more native to the platform.

@Anand Narasimhan, I'm a bit confused, here you mention that "Both those components have no properties. They are hidden components on the utility bar." but as per this document https://partners.salesforce.com/servlet/servlet.FileDownload?file=00P3A00000gdLamUAE it says: NOTE: When you add the components select the width and height as 20 pixels and make sure the “Start Automatically” check box is enabled. Am I missing something? Everything else I managed to setup, but the functionality to trigger when the field is updated is not working so I'm wondering if this is not the cause.

I ran into this problem and had it fixed by making sure to populate the field Enabled Profiles.

Julie- I have seen this in my own org but happens a bit erratically. Here's what I would try: 1) Remove all utility items from the app and save 2) Once save is successful, add "BreadCrumbListener" first and save. Note: You can't make these components visible. They are hidden components by design. 3) If save isn't successful go back to Step#1 and try again. 4) IF save is successful add "LightningBuddy" next and save. I know it's a bit frustrating but I've not been able to figure out why this happens.

I can't configure them. I can't pass them as visible and if I try to add the others, I get this error message We can't save your changes because one or more of your utilities doesn't exist. Try again or ensure that all your utilities are still valid.

Both those components have no properties. They are hidden components on the utility bar. Have you looked at the setup guide at https://partners.salesforce.com/servlet/servlet.FileDownload?file=00P3A00000gdLamUAE which talks about the additional steps to make this work