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Avalara for Sales Cloud
Tax compliance done right
Paid
- Requires
- Sales Cloud
Get fast, accurate, automated tax calculations with AvaTax from Avalara.
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Showing 8 of 8 Reviews
Frustrating Experience & Poor Support
Our experience with Avalara Sales Cloud has been extremely disappointing. Their Support team lacks the knowledge to troubleshoot even basic Salesforce mapping issues. From the start, we were told the only way to resolve our issue was to upgrade to a Technical Account Manager—an extra monthly cost—yet this “premium” support is no better than the free package (which isn’t saying much). I’ve had an open case for nearly a year, and their only repeated suggestion is to “upgrade the installed package,” which has never resolved the problem. The installed package contains locked-down flows, Apex classes, and process builders that have errors, but cannot be modified by admins. I’ve escalated to both our Account Manager and Customer Success Manager, only to be sent back to the TAM team, creating a frustrating cycle with no real solutions. If you’re looking for a partner who can actually troubleshoot and resolve Salesforce integration issues, look elsewhere.
No Support Provided by Avalara
The company does not offer support, even though Salesforce errors direct them to Avalara. They may email you their knowledgebase, but in my case, that does not help. Because real support is not available, you are limited what you can do with this tax application. As stated: This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. Why would any org what to spend $500 then.
Slow to respond to support issues
Product seems to be great but if you have issues and need someone to help you it will be a long slow process and they don't seem to like to set up meetings/calls.
Proven tax solution
This is a great team to work with and a proven tax solution on the Salesforce platform.
Ava Tax
Ava Tax is awesome and I recommend it to all my customers. 5 Stars!
Easy and efficient tax compliance!
Accurate, real-time tax calculations with ability to customize and adjust to ensure tax compliance with seamless Sales Cloud integration – perfect solution for many businesses.
A Great Salesforce Sales Cloud Tax Compliance Solution
Avalara is helping the top global companies simplify their global tax strategy directly within Salesforce Sales Cloud. A great product for a world where e-commerce and global marketplaces are growing rapidly.
Super effective tax compliance
Seamless integration with Sales Cloud makes it a breeze to implement. Highly recommend.
Hi Alicia, thank you for reaching out, we understand you'd like additional information about the issue. I’ve contacted our Customer Excellence team on your behalf, and they should be in touch. Thank you.