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Astrea Jira Connect

Syncs between Jira Service Desk and Salesforce Organization

Overview

A connector that lets you sync the Jira instance Organisations, Projects, and Customers in Salesforce Organization.

1 of 3

  • Single directional sync App for exchanging data from Jira to Salesforce.

  • Allow teams working more efficiently towards resolving customer-related tasks.

- It improves coordination between teams(ex-testing and Engineering) across the two applications(ex: Jira & SF) so that both sides may efficiently collaborate (work jointly on an activity or project), exchange information, and track various activities as they work on various customer-centric tasks -- without needing to go back and forth between applications. - Using the integration can help keep everyone aligned on the priority and status of work. - As support calls are captured, Help Desk can create specific issues in JIRA for triage(fixing of issues) by Engineering. Issues may be further elaborated, prioritized and scheduled for delivery either as patches or releases. Support stays in sync throughout the resolution processes to ensure timely feedback to customers.

Categories

Business Needs
Integration
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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