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Astrea Jira Connect

By Astrea IT Services Pvt Ltd

Syncs between Jira Service Desk and Salesforce Organization

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Free  

Never requires payment

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Business Need
Integration
Requires
Sales Cloud

A connector that lets you sync the Jira instance Organisations, Projects, and Customers in Salesforce Organization.

  • Jira App Demo

  • Demo

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Salesforce Editions
Enterprise
Unlimited
Force.com
Developer

App Details

Version
AstreaJiraConnect/AstreaJiraConnect 1.11.0
Listed On
11/21/2019
Latest Release
08/24/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 6
Custom Tabs: 5
Custom Apps: 1
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.5.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/15/2022

Additional Details

- It improves coordination between teams(ex-testing and Engineering) across the two applications(ex: Jira & SF) so that both sides may efficiently collaborate (work jointly on an activity or project), exchange information, and track various activities as they work on various customer-centric tasks -- without needing to go back and forth between applications. - Using the integration can help keep everyone aligned on the priority and status of work. - As support calls are captured, Help Desk can create specific issues in JIRA for triage(fixing of issues) by Engineering. Issues may be further elaborated, prioritized and scheduled for delivery either as patches or releases. Support stays in sync throughout the resolution processes to ensure timely feedback to customers.

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