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Contact Center by Zisson: CTI, IVR, ACD, Telephony, Softphone, Chat

By Zisson AS

Customer Success Every Time

Starting at €18   EUR/user/month

Discounts available for nonprofits

Try It
Business Need
Telephony
Requires
Sales Cloud
Service Cloud

Our innovative contact center solution gives your employees the right tools to handle all business communication with excellence. We provide all the functionality you need in modules so that you can fit them perfectly too all your acquirements.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
Zisson Contact Center Subscription

App Details

Version
ZissonContactCenter/2025-03-04.204 1.204.0
Listed On
10/11/2019
Latest Release
03/04/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 9
Custom Tabs: 5
Custom Apps: 1
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English
Finnish
Danish
Swedish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.178.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/24/2022

Additional Details

Zisson integrated with Salesforce helps your agents deliver a more efficient and optimized experience for your customers. Each time a customer calls your organization, agents are presented with the Salesforce customer 360-degree view that shows previous inquiries, communication, and outcome! All the tools you need to achieve customer success. Our modules include: - Chat and social media support - Softphone - Click-to-Call - Presence management - Agent status control - Intelligent routing - Inbound screen pop-up - Statistics on inquiries - Caller authentication - Outbound SMS - Hot desking - Zisson IP PBX - Local presence – agents can easily change the number displayed Reinforced with information, your sales teams and your agents will respond more precisely to inquiries, improve first call resolutions and take a more proactive customer service approach. Get started today!

Need help?

Zisson AS

Oslo, Norway

Support Phone+4721009700
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