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Sinergify - A Salesforce Jira Connector

Elevating Salesforce-Jira Integration Experience for Greater Usability

Overview

Sinergify: A connector for Salesforce and Jira integration helps organizations bring various customer-facing and backend teams to a common platform paving the way for greater cross-functional collaboration.

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See How Sinergify - A Salesforce Jira Connector Works

  • Sinergify is a Salesforce-native connector that enables bi-directional sync between Salesforce and Jira and allows silo-free interactions amongst Support and Engineering teams.

  • The product allows integration of all standard and custom Salesforce objects of all SFDC products (Service, Experience, Sales Cloud, etc.) with both cloud and on-premises versions of Jira products (Core, Ops, Software, and Service Desk).

  • Team-wise benefits of Sinergify: Support: Improve SLA compliance with faster case escalation Product: Customer-centric product road mapping using customer feedback Engineering: Aligned goals with the product team with a closed feedback loop

Sinergify Use Cases: ● JIRA ISSUE MANAGEMENT Users would be able to easily create, link/unlink, update and track Jira issues directly from Salesforce ● BI-DIRECTIONAL SYNC, CONTROLLED SYNCING OF DATA, COMMENTS, AND ATTACHMENTS The integration allows the bi-directional syncing of data including comments and attachments. Admins have to decide what comments, attachments should be visible and to whom ● AUTO JIRA CREATION Use our inbuilt methods in your Process Builders, Triggers, Apex to create a Jira issue automatically ● ADVANCED SEARCH Leverage an improved search capability that allows searching based on multiple facets including Jira components, filters, case numbers, etc. ● JIRA STATUS/TRANSITION HANDLING Users can change the status of Jira issues right from Salesforce. Also, Jira transitions, which include screens asking for additional information to change the Jira status, can be handled in Salesforce ● FEED ITEM CONTROL Use #linktojira to link a case or any other object (based on field mapping) to a Jira issue. Also, sync your feeds as a comment on Jira or use them to sync files using #sendtojira. For more details, visit www.sinergify.com

Categories

Business Needs
Customer Service
Collaboration
Integration
Personas
Administrator
Business Operations Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Community Builder
Managed Package
Lightning App Builder

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