Help & Support

Elevate Your Agents with AgentExchange Solutions

Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Visit Salesforce Help

Give Us Feedback

WeLoop

Enterprise collaborative feedback tool

Overview

Ensure the ROI expected by your users on your Salesforce application! WeLoop allows product teams to focus and develop in priority relevant and value-added user feedback (improvement, bug support..), during all lifecycle stages of your project.

See How WeLoop Works

Deploy and run your Salesforce applications efficiently alongside your users. Engage them at your side and make sure you develop what’s really important for them.
Reduce the size of your IT backlog and focus your efforts on important feedbacks. The IT backlog is objectively prioritized, qualified and urgent users needs are identified.
Ensure the adoption of your Salesforce applications by increasing user satisfaction and the quality of your projects.

First tool allowing all users of the same Salesforce application, organized into communities, to interact together, report their needs and requests of improvement. On the user side, WeLoop appears as an intuitive widget with a strong focus on the collaborative experience. Through the widget, users can collectively express their improvement requests, needs, incidents or bug reports without leaving their Salesforce environment. Each feedback is shared with the entire user community, allowing them to discuss and react to a topic instantly without language barrier. In fact, WeLoop translates users’ conversations in real time into more than 70 languages. For application managers, WeLoop is an interface that allows them to collect all user requests, prioritize the most relevant ones thanks to data and pre-qualify them before sending them for development on project management tools (Jira, ServiceNow, GitLab...). It is through a customisable kanban (evolutive dashboard) that the application manager has an overview of all the requests created by users and, follow up, qualify and make the requests evolve.