10K - Salesforce + AI Experts Delivering Real Results, Not Hype

The team I worked with 10K met and exceeded my expectations as a partner to my project and organization. The team was professional, knowledgeable, and accountable. I enjoyed working alongside the 10K team to make my vision come to life!

We engaged the 10k consulting team to help design and implement enhancements to our Salesforce Agentforce solution to improve efficiency and scalability in Enrollment Support workflows. The primary business challenge was reducing manual effort and handling time for high volume, repeatable case types while maintaining accuracy and a strong client experience. What set the team apart was their collaborative approach and deep Salesforce expertise… they quickly embedded themselves as true partners, made the work feel energizing and kept everyone aligned on a shared mission. They translated complex requirements into practical, well designed solutions and provided clear guidance on scope, tradeoffs, and next steps throughout the project. The project leveraged Salesforce Service Cloud and Agentforce capabilities to streamline case handling and standardize partner/client follow up flows. Since implementation, we have seen improved agent efficiency overall, faster case resolution and increased confidence in our Enrollment Support workflows. A helpful tip for others: come into the engagement with clear success criteria and stay open to collaboration, the 10k team thrives when they can work side by side with stakeholders and iterate quickly toward the right outcome. This team is accessible, actionable and easy to work with.

We absolutely love working with the 10k team. They are friendly, helpful and always willing to share their knowledge. We've completed several enhancements this year that are helping to lower our AHT and streamline processes for our end users. Thank you, 10k!

10k is incredible. The level of support and knowledge is top tier and we welcome continued partnership with their team.

Solid technical implementations!

10k did solid work for Auditmate. They designed a strong, secure, reliable and lasting framework for our multi-tenant data structure and worked with us in developing the right controls for this data. They are friendly to work with and went the extra mile for us on our Salesforce implementation. 10k knows their stuff!

We are THRILLED with our experience with 10k Advisors. They have done an excellent job understanding our needs, coordinating contacts with deep expertise, and ensuring that we understand the impacts of proposed changes and how to maintain ongoing.

10K worked to find an expert with experience not just within the Salesforce platform, but general ecosystem including various accounting integrations and applications. Their resource interviewed subject matter experts across our business and technical teams and formulated great recommendations.

The 10K team is able to understand the business problems my company is faced with and provide flexible offerings to meet our needs. They remain actively engaged while their consultants work with our team and address feedback quickly and directly. They provide meaningful updates and ensure we are matched with resources with the right skill sets to impact our projects. We've leveraged their team of experts for several engagements because of the depth of their contractor base.

Unique, High-Value Model any customer should explore

10k has a unique, high-value model whereby specialized talent can be made available, on-demand. As a parter to both Salesforce and 10k, we have seen this work with really promising results for customers. If you are looking for services expertise for Salesforce and related products such as Formstack, I highly recommend giving 10k a try.

Extremely easy to work with and knowledgeable partner. Appreciate them!