Avochato for Salesforce: SMS Text Message App for Sales & Support

Stunning customer support

I love the ability to mass text. As a small non-profit, this automation made a huge difference for my team. But the thing that really blew me away is that the Avochato engineering team built out a solution to a problem we were having, and released a new version, just for us. I've never experienced customer support like that. It's as if we were Google, and they were custom building for us. Tip of the hat to Brian and the whole team!

Amazing API

As a developer I was happy to find clear documentation on how to perform API callouts using Apex helper classes. Overall great and easy integration.

Great Service

Avachato being able to link with Salesforce has definitely been beneficial. Having direct access from a person's account to their conversation has saved so much time on my side of things. I would certainly recommend.

Excellent product

The Avochato SMS Activity in Journey Builder has been a game-changer for us. It's super easy to incorporate into our journeys and allows us to easily and efficiently send personalized text messages at scale, which has played a vital role in increasing our conversion rates. Convenience is key these days and not only do our customers prefer texting with us over calling, but our staff prefers it too. Having access to see what we sending out of Marketing Cloud while also being able to easily have a two-way text conversation allows our teams on the Service/Sales Cloud provide a high level of personalized customer service. Both integrations work well for our various teams across the company. On top of that, Avochato's team is awesome to work with!

Allows us to Deliver Personalization at Scale Across all of our Channels

We love how the Avochato SMS Activity connects with our Salesforce Marketing Cloud Journeys in order to deliver personalization at scale across all of our channels. We know our guests and homeowners are very busy and convenience is key - this allows us to easily communicate to them on the channel they tell us - which is mostly through texting as it is easier to communicate back without having to make a phone call. We have utilized texting throughout most of our communications and continue to see a higher conversion rate through our texting channel when we are needing to get a time-sensitive, relevant message delivered. We love working with the Avochato team and consider them an extension of our team. Super easy to use within your SFMC space and will make an impact on your future journeys.

Awesome Product

The connection works wonders for us. As a radio station, texting is our number one way to connect with our listeners. Avochato allows us to sync everything with our CRM so we can make sure we know who we are connecting with. Avochato's support with SalesForce is amazing as well. 100% suggest this to anyone who is considering their product and the connector software.

Great advantages!

The ability to have text threads within Salesforce has been life-changing. It's way more efficient to connect the dots in data, make notes, add records/Leads, and communicate as a larger team with this integration into Salesforce. Being able to see text communication within a guest account that other team members have been doing makes it easy and seamless to pick up where they left off, which makes it really nice when working as a team. A++

Integration Experience

The overall concept is very nice. Its convenient to be able to see the chat/text history in the account activity however I wish I should see each one of our users/phone number interactions. There are several other inconveniences but it could be my lack of knowledge on how to set it all up. I'm hopeful over time I'll be able to figure it out. Basicaly for someone with more "developer" knowledge I am sure this is amazing!

Helpful, but could use some improvements.

I've been using Avochato for approximately 2 years. It's come a long way. There used to be some platform issues pretty frequently, but it's very rare now. I like the convenience of being able to contact our recipients via SalesForce and not opening up other tabs constantly. I look forward to seeing what other advances in the integration of Avochato and SalesForce can do to assist our business and others as well.

Great!

My time utilizes this daily and it has increased the amount of leads we're able to be in contact with daily. We've been able to add SalesForce integration as well, super helpful