ISVapp App Analytics

Excellent visibility in to customer activity, and support!

ISVapp has been a huge upgrade over the past method of tracking customer usage and adoption of our package. I am also very grateful for the continued prompt support as we continue to find how to optimize this for our needs.

ISVapp is the ultimate app for Salesforce ISVs that want to become data-driven.

We have spent years trying to get a better understanding of product adoption, even by implementing our own solution to consume raw Salesforce App Analytics logs. When we started using ISVapp, we almost immediately stopped to waste our time: this tool is an absolute must-have for any Salesforce ISV or OEM partner. It takes the complexity out of product analytics and delivers instant, out-of-the-box ROI. ISVapp is an indispensable tool that easily pays for itself within the FIRST MONTH. Good for start-ups as well as for corporations that manage a mature portfolio of managed packages like us. It bridges the gap between product and customers. Here is a breakdown of why R&D, Product, Customer Success, Renewals, Finance and Business Intelligence use ISVapp at Certinia: * Deep Product Insights -> we built a complex system of product taxonomies that provide us different angles to look at our product adoption. * Customer Success & Churn Prevention -> we use both ISVapp and external toolings connected through ISVapp API for this scope. * Outstanding Partnership & Support -> ISVapp people are ALWAYS eager to support us when we have issues to solve. They response rate is extremely quick & effective, the tone is friendly and patient, even when we ask them again the same question. They are always eager to start working together with us in delivering new awesome functionalities. * Nice UI, intuitive design -> it's quite clear the dedication and LOVE that these guys put into their product to make it easier to use. Using ISVapp feels like finding the rosetta stone of Customer Behavior.

ISVApp is a MUST for ISVs who want to better understand their product adoption, and make data driven

I have been meaning to write this review since the day we began our trial with ISVApp a year ago. Better late than never, right? We tried to use many things over many years to answer what feels like basic questions about our product adoption. We tried to go it on our own with various BI tools and the raw App Analytics data from Salesforce. We did not succeed. When we trialed ISVApp, it was like we had found the answer to all of life's mysteries, finally. Not only is the ISVApp team amazing to work with, friendly, knowledgeable, and helpful, but their product is absolutely awesome. I say this as a person who builds a product...so I feel like I'm allowed to judge harshly! They are super customer centric in their product development process, and there is no product that rivals them even closely. They are the best at what they do. The product paid for itself in the first month we had it. Go buy it now!

Game Changer for Customer Success for Salesforce ISVs

This application has transformed how we are able to identify risks and opportunities by looking at different types of usage across our customers. We are able to benchmark their usage and deliver tailored messages about how a customer is using our ISV product. We are able to find attrition risks and expansion opportunities all within the convenience of our own CRM.

Effortless Insights for Product and Customer Success

ISVApp has been a game-changer for our team at Left Main. Visibility into adoption metrics is essential for any product company, yet achieving this is often easier said than done. These insights are critical not only from a product development perspective but also for driving customer success. As a Salesforce ISV, there’s no better or easier way to gain this level of visibility than with ISVApp. It provides instant access to critical adoption metrics without requiring additional development work, allowing us to focus on building new products and features rather than reinventing the wheel for analytics. But ISVApp isn’t just for product teams - it’s equally vital for customer success. The insights it delivers have empowered our Customer Success team to create effective health scores and data-driven plays, significantly enhancing customer engagement and retention. I highly recommend ISVApp to any Salesforce ISV, whether you’re just starting out or managing a mature portfolio of managed packages. It’s a game-changer for anyone serious about understanding and improving product and customer success metrics.

No more 'invisibility' to usage / adoption / customer health!

ISVapp is a massive accelerator for ISVs / OEMs wanting to leverage all the goodness in the app analtyics API! ROI out of the box is incredible, giving teams the ability to double click into usage and adoption as well as customer org health and impacts from SF service disruptions. Once you move into customizing ISVapp for your needs, the visualization and reporting framework is highly flexible. I will echo other reviews on the responsiveness and professionalism of ISVapp support and services. They helped us ramp up quickly on the tech and data foundation so we get on with the business of getting value out of the tool. Highly recommended!

ISVapp is an indispensable tool for Salesforce ISV Partners

ISVapp has been a game-changer for our Customer Success team. It provides deep insights into how our clients use our product, which has greatly improved our conversations with our clients and helped reduce churn. Knowing the founders personally, I can say they truly understand their craft and what partners need. They've taken a complex topic and turned it into an easy-to-use application. It's worth every penny because it helps the business to retain customers by spotting adoption issues early on. And their support is outstanding — always responsive and eager to help. So, don't waste time, Partners, find out quick and easy how your solution is adopted and where you can help your clients overcome missed features or identify quickly where you can improve your solution to drive adoption.

Excellent app: Must-have for Salesforce ISVs!

ISVApp is a superb managed package built to help ISVs with their own managed packages - a nice little recursive loop! :) We've been using ISVApp for almost half a year now and I'm very impressed with the details, features, reports and dashboards available in ISVApp. This level of detail is only possible when someone has gone through the same troubles and ISVApp folks have. Features like Taxonomy & Features, Account Browser, Custom Object Counts, Geography Maps and Health Scores make this app indispensable for monitoring every aspect of how your app is being used (or not) in customer orgs without their involvement at all. The app works seamlessly without requiring a lot of setup. Support has been awesome too; they are receptive, respond promptly and also take feedback well. All in all - a great app. A must-have and highly recommended for anyone building and selling managed packages on Salesforce AppExchange.

Massively important tool to track adoption

ISVapp is one of the most important tools I have as a CS leader of a product company. Being able to see detailed data of how our customers are using and interacting with our tool is crucial to track our product adoption and helps shape our playbooks. The tool is also helpful to get non biased data for the product team. The setup, UI, and their support team are all amazing and easy to work with as well. I would highly recommend their product!

Essential across multiple departments

We use ISV for Product Roadmap development, Customer Success and more. It provides essential insight into our customers use of our managed package. Their support is also top notch and Philipp provides great insight and guidance into the new features and how to better utilize ISV.