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Rider Bot: Field Service Lightning Appointment Management

By Salesforce Labs

Keep your customers in the loop about their Service Appointments

Free  

Never requires payment

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Business Need
Customer Service

Rider is an Einstein Bot and Lightning Messaging enabled App-less experience for customers to interact with their Field Service Service Appointments over SMS (or other messaging channels).

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
Requires FSL (Field Service Lightning) v8.0 or higher

App Details

Version
Rider/Summer 2019 1.8.0
Listed On
08/20/2019
Latest Release
01/09/2023
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Native App
Lightning Ready
Editable Code
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.8.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
01/07/2022

Additional Details

1. Send Customer *notifications on updates* to their service appointments on any channel 2. Allow Customers to *schedule their own appointments* over the messaging channel of their choice. 3. Customers see *live availability information* for resource scheduling.

Need help?

Salesforce Labs

San Francisco, CA, USA

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