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Rider Bot: Field Service Lightning Appointment Management

Keep your customers in the loop about their Service Appointments

Overview

Rider is an Einstein Bot and Lightning Messaging enabled App-less experience for customers to interact with their Field Service Service Appointments over SMS (or other messaging channels).

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  • Send Customer *notifications on updates* to their service appointments on any channel

  • Allow Customers to *schedule their own appointments* over the messaging channel of their choice.

  • Customers see *live availability information* for resource scheduling.

1. Send Customer *notifications on updates* to their service appointments on any channel 2. Allow Customers to *schedule their own appointments* over the messaging channel of their choice. 3. Customers see *live availability information* for resource scheduling.

Categories

Business Needs
Customer Service
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Native App
Lightning Ready
Editable Code