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LWC Service Console Case Timer (Archived)

See link to new package below

Overview

This package has been superseded by a new version found here: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000I0w7xUAB

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  • Stores and displays a complete log of all the users who have had any contact with the Case in question.

  • Automatically creates a log of the time spent on the detail page of a Case for each user.

  • Allows for manual creation of logs, as well as the ability to manually pause and play the timer as needed.

This package has been superseded by a new version found here: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000I0w7xUAB As a new Case record page is opened by an agent, the case timer clock will automatically begin counting the time spent viewing the Case. On closing of the Case tab or navigating away from current URL, a log is automatically created logging the agents time spent on the Case. A full log of the users and their time spent on the Case is also viewable through the component. Setup Guide: https://salesforce.quip.com/kcHiAgqLWdg1 Please document any issues you're having here: https://salesforce.quip.com/p9NXAJRwPFLj

Categories

Business Needs
Productivity
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Managed Package

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