Pharos AI: Protect Your Org With Observability & Event Monitoring

Clear visibility into real Salesforce errors

PharosAI has been helpful in improving error detection and troubleshooting in Salesforce. It filters out non-actionable noise and surfaces the issues that actually matter, making it easier to focus on root causes. The event details and context make triage and debugging faster for both no-code admins and developers, without needing deep code access. Overall, it has reduced investigation time and improved response to production issues.

Error monitoring is a beatiful thing with Pharos

For anyone who like me was filtering Salesforce error emails into a bottomless folder of doom, Pharos is a game changer. Now, I have a clear view of what's going wrong in my Org at any point in time. Favorite features: 1. Dashboards! So many beautiful visualizations. I particularly like the "Today's Error" donut chart that classifies errors by Type. 2. Consolidation of individual logged error events with an Issue custom object makes it easy to tell how big a problem you are dealing with. 3. Category icons for the Issues list view to see at a glance what type of automation is causing the problem. Even more valuable than any product feature has been the experience working with the Pharos team. They are kind, responsive, and generous with their time and willingness to make the product work for you. As the admin at a small nonprofit, I also appreciate their commitment to making the product affordable for us. Thank you for delivering a high caliber and very useful app!

Excellent, Proactive Tool

This is a very in depth tool that allows for really good analysis for what issues are happening where, and why. As a consultancy, it allows us to pass issues and logs from clients to our internal org to allow us summations and reporting out. We've incorporated this into our monthly client facing report to show what happened, why, what remediation we're doing and how to address them moving forward. This tool is really for any level within your organization as you can see high level information & reporting, but also be able to dive in deep to see flow error visualizations or better apex analysis. A tool that I haven't seen a good competitor for. Will definitely recommend!

A robust native application designed to elevate data visualization and reporting

Pharos excels in its native integration and ease of use. While some tools may offer similar visualization capabilities, the seamless Salesforce integration and real-time data updates give Pharos an edge. Additionally, the level of customization available in Pharos is superior, allowing for more tailored and detailed reporting. Key Features: 1. Seamless Integration: Being a native app, Pharos integrates flawlessly with Salesforce, ensuring data consistency and security. There’s no need for complex setup or external connectors. 2. Advanced Visualization Options: Pharos offers a wide range of customizable charts and graphs, allowing users to create insightful and interactive dashboards. The visualizations are dynamic and can be tailored to fit specific business needs. 3. User-Friendly Interface: The user interface is intuitive, making it easy for both developers and non-technical users to navigate and utilize the tool effectively. 4. Real-Time Data Updates: One of the standout features of Pharos is its ability to provide real-time data updates. This ensures that the information presented in reports and dashboards is always current, aiding in timely decision-making. 5. Customizable Reporting: Pharos allows for extensive customization of reports. Users can create detailed, multi-layered reports that drill down into specific data points, providing deep insights into business performance. From a developer’s perspective, Pharos is a delight to work with. The installation process is straightforward, and the team provides clear guidance on utilizing all features. The application’s performance is smooth, with minimal lag even when handling large datasets. Pharos is an invaluable tool for Salesforce users seeking to enhance their data visualization and reporting capabilities. Its native integration, user-friendly interface, and advanced features make it a top choice on the AppExchange.

My TOP 3 features of Pharos

1. Thanks to Slack integration, a couple of times I have been able to fix a minor problem even before the user reported it. 2. Pharos Dashboards gives us a nice view about the current health of the org. 3. Issue and Log Pages in Pharos are super-helpful for finding the root causes of problems.

A smart, intuitive time-saver for managing errors

Pharos has raised the bar for error management. With their smart use of the issues object which groups similar errors together and with their AI to pinpoint problems and make suggestions, we have greatly improved our error management capabilities. We have been able to get to the bottom of some annoying data integrity issues, identify and remove tech-debt, and clean-up some process builders and flows that have decided the need more time than allowed to operate.

Very handy for Ops/POs

Altgouh I was getting errors via emails, this App become very handy as it provides direct Slack notifications about any failures, so great for collaboration to jump on the problems very fast. As well UI is great, it provides direct vision and links to frequency of such errors, easily understandable details where the problem originated etc. Got as well in touch with their support several times and all issues and new features have been picked quickly. Great job, keep on rolling !

Decode the mystery of apex errors

Pharos' application was able to shed the light on many apex errors without calling on developers to decode "Line X, Column Y".  The ability to quickly trouble shoot and visualize problems makes a world of difference.    On one occasion, I received a failed flow error, quickly followed by a call from one of our users looking for help.  I was able to quickly view the flow within the managed package log and issue records.  From this, I was able to determine the flow criteria was not being met to process the records.  

Transparency at last!

Pharos has really been a wonderful tool for us as non-code admins to identify where our errors are coming from and start on the path to resolution all in one place. Though the solution isn't entirely plug and play, it's easy to setup and customize that any of our admins can adjust our alerts and rules so that right errors go to the right places. The team is small enough that we get the personal responsiveness we need, but large enough that support is at our fingertips. Really appreciated them investigating and getting my FormAssembly alerts/errors flowing to Pharos dashboards for a complete 360 view!

Your last stop on the path to a healthier org

In a complex org with layers of automation, Pharos has helped make the impossible task of identifying, logging and troubleshooting complex issues very much possible. The error logging is unmatched from any other tool I've used and feels like the perfect fit for any org - large or small - that is interesting in improving the overall ongoing health of their org. Not only is the product great, but is backed by a great team. When we had an issue during a package upgrade, Pharos was responsive and supportive every step of the way. Would highly recommend this product.