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Healthcare (HLS) Payer Chatbot

HLS Payer Chatbot - Drive Member Self Service and Agent Efficiency

Overview

Built on the Einstein Platform, this Chatbot will answer your members' requests related to billing & network service inquiries like the cost/status of claims & near by physician location with unparalleled precision leveraging Natural Language Processing.

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  • • A chatbot experience that is more human and less menu-driven • Fail-safe and seamless handoff to live agents when required • Available for free • Drive self-service by automating your simple use cases • 24/7 member service

  • • Unlimited customization to deliver results across multiple use cases • Capture member intent, profile information and create a case in Salesforce • HIPAA compliant

  • Integrations • Salesforce Knowledge Articles • Einstein API • Custom Apex code • Supported Channels • Website (can be hosted on any site) • Salesforce - Lightning & Classic communities

SpringML is one of the earliest Salesforce strategic partners in the Einstein ecosystem; specialized in AI/NLP based chatbot applications, conversational interfaces & Einstein analytics solutions. About Healthcare (HLS) Payer Chatbot Powered by NLP, SpringML’sHealthcare (HLS) Payer Chatbot provides a tailored, personalized user experience leveraging Salesforce platforms such as Apex, Process builder to capture the intent and member profile information. Whether it’s a question related to simple billing like their last medical claim or out of the pocket expense or network services inquiries, like requesting a list of nearby in-network physicians, SpringML’s Healthcare (HLS) Payer Chatbot can help. For example, a member can submit a question like, “Who are the nearby in-network physicians?” The bot will return a list of all the physicians nearby by automatically analyzing the member’s location and identifying matches. Installation Support Once you install, Healthcare (HLS) Payer Chatbot will capture a complete list of Intents, dialogs, and basic Apex classes to be used as templates to get you started. Refer to provided Installation Instruction.

Categories

Business Needs
Customer Service
Industries
Healthcare & Life Sciences
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Salesforce Shield
Managed Package

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