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Healthcare (HLS) Payer Chatbot

By springML, Inc.

HLS Payer Chatbot - Drive Member Self Service and Agent Efficiency

No Ratings
Free  

Never requires payment

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Industries
Healthcare & Life Sciences
Business Need
Customer Service

Built on the Einstein Platform, this Chatbot will answer your members' requests related to billing & network service inquiries like the cost/status of claims & near by physician location with unparalleled precision leveraging Natural Language Processing.

  • Predictive Churn Accelerator

Highlights

• A chatbot experience that is more human and less menu-driven • Fail-safe and seamless handoff to live agents when required • Available for free • Drive self-service by automating your simple use cases • 24/7 member service

• Unlimited customization to deliver results across multiple use cases • Capture member intent, profile information and create a case in Salesforce • HIPAA compliant

Integrations • Salesforce Knowledge Articles • Einstein API • Custom Apex code • Supported Channels • Website (can be hosted on any site) • Salesforce - Lightning & Classic communities

Provider Details

springML, Inc.

Pricing Details

Free

You can fully use this solution without payment.

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