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Troubleshoot My Device

Troubleshoot My Device in a whole new way using Flow Template

Overview

Troubleshoot My Device is a Flow Template based offering with Video based Online Help Room and Schedule a Visit feature, along with other intelligent capabilities. Provides innovative way of assisting customer to troubleshoot in a speedy, accurate way.

See How Troubleshoot My Device Works

Provides video based real time resolution support with Video based Online Help Room for troubleshooting issue. Live and Video based way of reporting and assisting customer provides accurate, quick and interactive way of understanding their problem.
Schedule Appointment feature helps to schedule a field visit appointment to troubleshoot an issue, with just clicks. Also, automatically creates a task for a customer service representative expert in solving the issue, along with sending email.
Installation and Customization Guide for the listing - https://salesforce.quip.com/cJHJA2tFVh3P Source Code Repo Link -https://github.com/SalesforceLabs/TroubleshootMyDevice/

Troubleshoot My Device in a whole new way using Flow Template with Video based Online Help Room and Schedule a Visit capability. Features included in the package: 1. Video Based Virtual Help Room Support 2. Schedule Appointment 3. Intelligent way of assigning to expert 4. Rate Experience 5. Log a Call 6. Log Activity 7. Email Notification to Expert 8. Case Creation 9. Navigation to Case Detail page 10. Case closure All these features by just click, no code! How it helps? Provides video based real time resolution support with Video based Online Help Room which makes troubleshooting easier and accurate. Webcam support helps in better interaction with customer as videos help get your message quickly and accurately and assists in accurate way of understanding customer problem. Schedule Appointment feature helps to schedule a field visit appointment to troubleshoot an issue in an intelligent way by automatically creating a task for a customer service representative expert in solving the issue. Flow Template helps to create or install pre-built business processes that you can customize by cloning to create customized business processes.