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Troubleshoot My Device

By Salesforce Labs

Troubleshoot My Device in a whole new way using Flow Template

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Free  

Never requires payment

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Troubleshoot My Device is a Flow Template based offering with Video based Online Help Room and Schedule a Visit feature, along with other intelligent capabilities. Provides innovative way of assisting customer to troubleshoot in a speedy, accurate way.

  • Troubleshoot My Device Demo

Compatibility

Salesforce Editions
Enterprise
Unlimited
Force.com
Developer

App Details

Version
Troubleshoot My Device/Summer 2019 1.0.0
Listed On
09/20/2019
Latest Release
01/09/2023
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 2
App Builder: 1
Community Builder: 1
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/19/2019

Additional Details

Troubleshoot My Device in a whole new way using Flow Template with Video based Online Help Room and Schedule a Visit capability. Features included in the package: 1. Video Based Virtual Help Room Support 2. Schedule Appointment 3. Intelligent way of assigning to expert 4. Rate Experience 5. Log a Call 6. Log Activity 7. Email Notification to Expert 8. Case Creation 9. Navigation to Case Detail page 10. Case closure All these features by just click, no code! How it helps? Provides video based real time resolution support with Video based Online Help Room which makes troubleshooting easier and accurate. Webcam support helps in better interaction with customer as videos help get your message quickly and accurately and assists in accurate way of understanding customer problem. Schedule Appointment feature helps to schedule a field visit appointment to troubleshoot an issue in an intelligent way by automatically creating a task for a customer service representative expert in solving the issue. Flow Template helps to create or install pre-built business processes that you can customize by cloning to create customized business processes.

Need help?

Salesforce Labs

San Francisco, CA, USA

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