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Einstein Contact Us Bot

Boost your Lead generation and Deflect more cases with Einstein Bots

Overview

Replace your Web2Lead and Web2Case static forms with a conversational experience, available 24/7 to create, qualify and route new Leads, answer your most common questions and if needed, create, qualify and route Cases within your contact center.

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  • Prospects don’t like to fill forms. Instead, deploy a “Contact us” bot to capture more Leads.

  • Expose your public knowledge base to answer the most common question.

  • Offer a 24/7 customer service experience and smartly route any request to the right employee.

Replace your Web2Lead sand Web2Case static forms with a conversational experience, available 24/7 to create, qualify and route new Leads, answer your most common questions and if needed, create, qualify and route Cases within your contact center. “Contact Us“ Bot is a package which fully configures Einstein Bots to turn static web forms into conversations. Deploy an engaging experience on your website with our embedded chat widget, or on your community with a couple of clicks. In order to install this package, please follow these steps: 1. Check the Installation prerequisite: https://salesforce.quip.com/eWRVAABKItz6 2. Install the package * For this unmanaged package, please be sure to install for all users 3. Check the Post Installation Setup: https://salesforce.quip.com/iBvKAKdeySfX This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7

Categories

Business Needs
Customer Service
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Native App
Lightning Ready
Editable Code
Multiple Currencies
Person Accounts

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