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Einstein Contact Us Bot
Boost your Lead generation and Deflect more cases with Einstein Bots
- Business Need
- Customer Service
Replace your Web2Lead and Web2Case static forms with a conversational experience, available 24/7 to create, qualify and route new Leads, answer your most common questions and if needed, create, qualify and route Cases within your contact center.
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Showing 8 of 8 Reviews
Can't install this in new org since Chat (LiveAgent) cannot be turned on
Is this going to support Messaging for In-App and Web instead of Chat in the future? Since Chat is being retired and can't get activated in new orgs anymore
do not have access of installation doc
Hello team, can not access prerequisite or post installation on quip. Is it publicly available without creating quip account?
Question
Do we need a Digital Engagement license to use this app?
Fast, effective startpoint to generate qualified Leads
Good starting point to deploy a bot on digital channels. From there it is intuitive to understand the concept behind bots and develop it further And it's free and easy to install
Requires Salesforce License, Service Cloud License, Chat (Live Agent) License, and Knowledge License
These requirements should be stated upfront in BOLD LETTERS. Essentially, you need to have Service Cloud, not Sales Cloud. The two are the same price, but with slightly different feature sets. Then I would not have wasted my time trying to install.
Fantastic way to boost lead generation!
Really exciting new (free!) bot that makes lead generation and case deflection more conversational and effective.
Hi Tonia Edwards I would like to know does it requires additional licenses or are there any costs associated to it. Like when you have a chat licenses it allows some free conversations that can be used with salesforce Einstien bots feature so i want to know does it consumes those conversation licenses or it is totally separate and there are no costs for any number of conversations .
Simplifies the bot setup!
This is a great package to get started with bots!
Hi Dennis I would like to know does it requires additional licenses or are there any costs associated to it. Like when you have a chat licenses it allows some free conversations that can be used with salesforce Einstien bots feature so i want to know does it consumes those conversation licenses or it is totally separate and there are no costs for any number of conversations .
Hi Michael I would like to know does it requires additional licenses or are there any costs associated to it. Like when you have a chat licenses it allows some free conversations that can be used with salesforce Einstien bots feature so i want to know does it consumes those conversation licenses or it is totally separate and there are no costs for any number of conversations .