Explore apps for invoice automationIntegrate CRM with CLM solutions
Help & Support
Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
Have Questions?
Case Labels
Add labels to cases.
- Business Need
- Productivity
- Requires
- Sales CloudService Cloud
Nicely define cases according to your case management requirement. You can use labels as a condition or as an action within a Business Rule. Flag your case with a label and then run rules against it and allow reporting on it.
Rating
Reputation
MVP
Recognized by Salesforce for their leadership, expertise, and generosity
Top Reviewer
Contribute reviews that encourage conversation and help others make informed decisions
Ranger
Lifelong learners who have earned the Ranger rank or higher on Trailhead
Showing 3 of 3 Reviews
Great extension to optimize workflow
The app can be installed and configured very easily and optimizes our workflow. It's a simple way to flag cases with different labels as we used before in another external application. Especially the support is worth to mention. Very fast and accurate!
A fantastic replacement for Desk.com labelling system
Migrating the existing Desk.com customers automations to Service Cloud wasn't easy due to lack of a native labelling system in SVC. Most of the customers automation rules are labelled criteria based, and thus, we came across barriers and a lot of struggles in migrating or replicating the exact automations. With this apps help, we've managed to overcame all barriers and complete our projects in time. I would recommend this app for all ex Desk.com and SVC customers who are used or not to the native labelling system to give this a go. It will certainly improve areas of case management, reporting and perhaps other aspects. Although, it will require an experienced admin user in order to apply the adequate logic with regards to append or remove labels on cases based on inbound , outbound emails, etc with the aid of WF, PB or Visual Flow this can be achievable and the overall experience with the app is brilliant.
Works like a charm
We moved from Desk to Service Cloud and desperately needed the Case Labels feature. This little app just did it for us. Super easy to install. Almost plug and play. Loved it.