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Case Labels

Add labels to cases.

Overview

Nicely define cases according to your case management requirement. You can use labels as a condition or as an action within a Business Rule. Flag your case with a label and then run rules against it and allow reporting on it.

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  • Give agents immediate clarity, prioritize, and differentiate between cases quickly by color-coordinating your case labels. Specify color for each label, which determines how the label is displayed in the Service Console, or general app, to your agents.

  • Instructions> https://sites.google.com/view/adelforce/products-services/case-labels

Service agents will be able to literally label cases according to specific case management process. They will get immediate clarity, and ability to prioritize or differentiate between cases quickly by color-coordinating your case labels. Managers can run also reports on it. Instructions > https://sites.google.com/view/adelforce/products-services/case-labels

Categories

Business Needs
Productivity
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package
Lightning App Builder
Salesforce Mobile

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